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Privacy Policy

Last Updated: January 1, 2025

YLG Salons ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Book an appointment through phone, WhatsApp, or email
  • Subscribe to our newsletter or promotional communications
  • Contact us with inquiries or feedback
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (phone number, email address)
  • Appointment preferences and service history
  • Payment information (processed securely through third-party providers)
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Click patterns and navigation paths

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our salon services, including appointment scheduling and customer service
  • Communication: To send you appointment reminders, service updates, and respond to your inquiries
  • Marketing: To send promotional communications about our services, special offers, and events (with your consent)
  • Analytics: To understand how visitors use our website and improve user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To protect against fraud, unauthorized access, and other security issues

3. Third-Party Services and Analytics

3.1 Google Analytics

We use Google Analytics 4 to understand website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to maintain and improve our website.

Google Analytics uses cookies to collect this information. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

3.2 Meta Pixel (Facebook Pixel)

We use Meta Pixel to measure the effectiveness of our advertising and understand user actions on our website. This helps us deliver relevant ads to users on Facebook and Instagram platforms.

3.3 Google Maps

We embed Google Maps on our website to help you locate our salon. Your use of Google Maps is subject to Google's Privacy Policy.

3.4 Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and business (e.g., payment processors, hosting providers)
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to our processing of your personal information
  • Restriction: Request restriction of processing of your information
  • Portability: Request transfer of your information to another service provider
  • Withdraw Consent: Withdraw your consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

7.1 Marketing Communications

You can opt-out of receiving promotional communications by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly at adyar@ylgsalons.com
  • Adjusting your preferences when you book an appointment

7.2 Cookie Management

You can manage cookie preferences through our cookie consent banner or your browser settings. See our Cookie Policy for more information.

8. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

YLG Salon Adyar
Email: adyar@ylgsalons.com
Phone: +91-98765-43210
Address: 123 Lattice Bridge Road, Adyar, Chennai - 600020

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, particularly the Information Technology Act, 2000 and its rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.


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